SmartPay Hub
Welcome to your one-stop-shop for everything you need to support you on your SmartPay journey.
how to
How-tos
Choose the type of employee you are below to access your SmartPay Quick Reference Guides (QRGs) and videos. You can view them directly on your mobile or download and save for later.
Before you can use the new SmartPay apps, you must have:
- Set up your Sodexo account by updating your first-time password, and
- Set up MFA with Okta (not applicable to Agency personnel), and
- Been advised that you are now able to login.
I am a fortnightly employee
Watch videos
What is SmartPay?
Public holiday explainer
14-7
Pay queries for 14:7 – leave
Public holiday explainer
8-6
Uneven to even pays explained
8-6 employee explainer
SmartPay advocate videos – Frontline
Rangi Simon –
Service Attendant
Rachel Roberts –
Admin Officer
UKG Pro
Clock in / out with your new time and attendance app
UKG Getting started
UKG Navigating the app
UKG My schedule
UKG My worked hours
SuccessFactors
View your payslips and update personal details
SuccessFactors Getting started
SuccessFactors Using self-service
Pay explainers
8:6 employees
- Pay impact due to leave taken
- Pay impact due to leave taken (A panel)
- Pay impact due to leave taken (B panel)
- Annual salary breakdown for public holidays
- Public holiday impacts at go live (A Panel)
- Public holiday impacts at go live (B Panel)
- Public holiday impacts NOT worked (A panel)
- Public holiday impacts NOT worked (B panel)
- Understanding your annualised wage
- Pay impacts SmartPay transition & new employees
14:7 employees
SuccessFactors Viewing other employees & the company org chart
I am a casual employee
Watch video
What is SmartPay?
UKG Pro
Clock in / out with your new time and attendance app
UKG Getting started
UKG Navigating the app
UKG My schedule
UKG My worked hours
SuccessFactors
View your payslips and update personal details
SuccessFactors Getting started
SuccessFactors Using self-service
SuccessFactors Viewing other employees & the company org chart
I am agency personnel
Watch video
What is SmartPay?
UKG Pro
Clock in / out with your new time and attendance app
UKG Getting started
UKG Navigating the app
UKG My schedule
UKG My worked hours
FAQs & further support:
- SmartPay FAQs
- Click here to update / reset your Sodexo password
- Contact your Line Manager for extra assistance
- Employee Assistance Program (EAP) – TelusHealth
Key dates
Key dates for go-live
- Go-live:
- Monday 15 April 2024
- First pay period ends:
- Tuesday 30 April 2024
- First pay released to bank:
- Wednesday 1 May 2024
The SuccessFactors mobile app has changed (15/02/24)
What does this mean for me?
- If you are a current user, then this won’t affect you unless you reactivate or reinstall the app or install it on a new device. In this event, you will need to refer to the updated QRG as the activation steps have changed – click here.
- If you are a new user, you will need to ensure you are referring to the latest QRG for setup instructions – click here.
Download SuccessFactors to view your pay slip
iPhone – App Store
Click here or scan the QR to download from the App Store.
Android – Google Play Store
Click here or scan the QR to download from the Google Play Store.
- Pay statements explained
- Annual leave & RNR payout upon termination
- Pay impact due to leave 14:7
- Pay impact due to leave 8:6
- Public holiday impacts 14:7
- Public holiday impacts 8:6
- Long Service Leave
- Understanding your annualised wage 14:7
- Understanding your annualised wage 8:6
- Pay impacts SmartPay transition & new employees 14:7
- Pay impacts SmartPay transition & new employees 8:6
